Start a Restaurant

Plano, TX, United States (AHN) – Frito-Lay is about to roll out a quieter SunChips compostable bag after receiving customer complaints about noise.

The company, a unit of PepsiCo, says the new bag is two times quieter than the old packaging, which made so much noise it was discouraged from being sold in some theaters.

More than 47,000 people also joined a Facebook page, “Sorry But I Can’t Hear You Over This SunChips Bag.”

Texas-based Frito-Lay said research teams found that using a different adhesive in the packaging significantly reduced the noise.

The new adhesive holds together the inner and outer layer of the SunChips bag while keeping the packaging true to its claim of being 100 percent biodegradable.

The new packaging is being initially used for the original flavor of SunChips while Frito-Lay gathers feedback from customers.

The company resumed using traditional plastic bags for five of six flavors last October in response to complaints, but it then received negative feedback from customers who put a premium on sustainability.

The first-generation SunChips compostable packaging, which was launched early last year, was the first fully biodegradable chip bag. The packaging is made of a plant-based substance called polyactic acid. According to Frito-Lay, it breaks down in about 14 weeks if the compost temperature is above 130 degrees Fahrenheit.

View full post on Lifestyle And Leisure Stories

Ann Arbor, MI, United States (AHN) – The nation’s second-largest book retailer has filed for bankruptcy protection but is assuring customers that store operations remain normal and that online orders are being met.

Borders submitted a petition for relief on Wednesday in U.S. Bankruptcy Court, revealing it had $1.29 billion in debts and $1.27 billion in assets.

“In light of the environment of curtailed customer spending, our ongoing discussions with publishers and other vendor related parties, and the company’s lack of liquidity, Borders Group does not have the capital resources it needs to be a viable competitor and which are essential for it to move forward with its business strategy to reposition itself successfully for the long term,” Borders Group president Mike Edwards said in a statement.

The Michigan-based company has been losing money to rivals in part because of belated efforts to adjust to the fast-changing industry of e-readers, digital books and online commerce. In December, it reported a third-quarter loss of $74 million, nearly twice its loss the same quarter the previous year.

Borders last month said it had received a commitment of $505 million in debtor-in-possession financing from GE Capital to help it reorganize and reposition itself to become viable.

The reorganization, if approved by the bankruptcy court, will include closing under-performing stores, about 30 percent of the retailer’s 650 stores nationwide, in the next several weeks.

The company has made clear it “will continue to maintain its strong national presence” and that stores continue to be open for business. Orders made through the company’s website are being filled, and a successful rewards program launched last fall remains in effect.

The 40-year-old book chain likewise assured employees, saying it expects to make payroll and continue its benefits program for workers. Borders employs about 19,500 employees.

View full post on Lifestyle And Leisure Stories

POS for restaurant are an important aspect of point-of-sale. Good POS solution have been making the complicated hospitality management as easy as typing just a few words into a computer—that’s all it takes. Manual order taking and passing it on to the kitchen is sometimes becomes a cumbersome job and then bringing the food to the table is again time consuming. All in totality will take at least half an hour. Bar POS service for bar restaurant has made this work easy task. Here you will have touch-screen menus, remote ordering and printing, automated billing, and guest account organization and staff supervision at your fingertips.

We believe in running our organization smoothly and have introduced three different POS for business that are for our front-office, back-office and kitchen administration. To provide the fast customer services and order management of a restaurant, the track number of the customer can be easily kept in track. Our system basically consists of administration software that has electronic menu screens and order processing through monitors. The fast POS has given us the organized running of the restaurant with an accurate record of minute-to-minute activities on any particular day. The latest pos service for restaurant is very helpful in storing the information in single database on timekeeping, inventory, stock management, security and there are other activities too, to keep the restaurant open and running.

Being having different departments, our pos cash drawers require input and output devices as in any other computer system. The keyboards and the touch-screen line displays as input devices, while others use electronic cash registers as both input and output devices. According to the customer demand, the touchscreen POS software, used by us acts as sophisticated cash registers with printers and monitors in different, but convenient locations and connected through an interface to the server at the back office.

We have a careful consideration of different activities that are needed to be controlled by the electronic POS in a food establishment. The cheap pos program launched by us has now been used in almost every restaurant and retail store for employing hospitality in one flavor or other. There has been a great advancement in computer technology and our cheap POS price that has made it possible for smaller retail outlets and fast food stores to compete on a level playing field against large corporations with out breaking the bank.

Allowing many of the smaller retail chains to purchase the quick pos, POS technology has come down in price over the years to an affordable level. Advanced pos is easy to manage, modular yet simple and easy to update, food pos for bar and restaurant is designed allowing smaller restaurants and shops to install basic systems and software functionality with the ability to upgrade by switching on built in modules as and when business dictates.

In our POS, you can assign multi-level user-access for your managers, servers, bartenders, and above all for you as the owner. This guarantees that responsive information related to sales-figures or wages are not compromised at any level. All POS software endow with proper utilities to backup your data in safe online locations.

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Tabel20 is the first fast food restaurant that provides free fast delivery at your home. We have a lot of experienced chefs who are master in making food. We have now open 24 hours food service at yours home throughout the country. Tabel20 has now increasing it branch throughout the country to facilitate our customer in better way. Our increase in customer demands will help us to improve our quality in very aspect.

Tabel20 is mainly emphasis on the hygiene quality and cleanness. We don’t compromise, because the customer health is our main priory. Our staff members are well trained and first inspect all the ingredients used in the food. We prepared all items in specific temperature because the enzymes and vitamins remain intact when not heated to such high degrees. All delicious items are prepared by a team of experienced and qualified chefs and kitchen staff.

Tabel20 is offering a lot of fast food items and Pizza is our main item. In one of its many forms, pizza has been a basic part of the Italian diet since the Stone Age. This earliest form of pizza was crude bread that was baked beneath the stones of the fire. After cooking, it was seasoned with a variety of different toppings and used instead of plates and utensils. We have experienced chefs from Italy who are master in preparing pizza. Tabel20 offers a lot of deals in family pizza, medium pizza and regular pizza. The deals changes throughout the year. We have also great deals for students 25% off throughout the year. Now Table20 has started offering vegetarian and non vegetarian pizza.

Burgers are also our key item. Zinger burger has now become very popular among the burger family and people like its taste because of crispy and spicy. Delicious and spicy Chicken and beef burger with salad and fries also attract the customer attention. Club sandwiches and hot dogs are also included in the Tabel20 menu and both are available in beef and chicken.

Tabel20 is the first fast food restaurant that provides free fast delivery at your home. We have a lot of experienced chefs who are master in making food. We have now open 24 hours food service at yours home throughout the country. Tabel20 has now increasing it branch throughout the country to facilitate our customer in better way. Our increase in customer demands will help us to improve our quality in very aspect.

Tabel20 is mainly emphasis on the hygiene quality and cleanness. We don’t compromise, because the customer health is our main priory. Our staff members are well trained and first inspect all the ingredients used in the food. We prepared all items in specific temperature because the enzymes and vitamins remain intact when not heated to such high degrees. All delicious items are prepared by a team of experienced and qualified chefs and kitchen staff.

Tabel20 is offering a lot of fast food items and Pizza is our main item. In one of its many forms, pizza has been a basic part of the Italian diet since the Stone Age. This earliest form of pizza was crude bread that was baked beneath the stones of the fire. After cooking, it was seasoned with a variety of different toppings and used instead of plates and utensils. We have experienced chefs from Italy who are master in preparing pizza. Tabel20 offers a lot of deals in family pizza, medium pizza and regular pizza. The deals changes throughout the year. We have also great deals for students 25% off throughout the year. Now Table20 has started offering vegetarian and non vegetarian pizza.

Burgers are also our key item. Zinger burger has now become very popular among the burger family and people like its taste because of crispy and spicy. Delicious and spicy Chicken and beef burger with salad and fries also attract the customer attention. Club sandwiches and hot dogs are also included in the Tabel20 menu and both are available in beef and chicken.

A restaurant in New York is encouraging patrons to build a burger, name it, put on the menu and promote it for a little personal fame and a discount on a meal. Something else that may jar the average customer – the burger patties have holes in the center. That’s right, they look like beef doughnuts.

View full post on Food And Beverage Stories

The restaurants in Leeds is a very important part of any restaurant as it lets the patrons know what you have to offer in the restaurant and its rates. On taking a look at the restaurant’s menu, patrons will know what type of a cuisine you serve, and thus, the menu is something that should not be written in a hurry. As it can be considered to be an advertising or marketing tool, lots of thought and consideration has to be put into writing a restaurant menu.

The restaurants in Leeds consists of three important parts, its description, format and prices. Though the description is what helps a customer know about the type of dishes you have to offer, it has to be short and sweet as not many people are patient to read through long descriptions.

At the same time, the description shouldn’t be monotonous, but interesting enough to make the customer’s mouth water. You could include the dish’s major ingredients and use ethnic names for befitting dishes to make the menu more authentic.

Avoid using technical jargon

Don’t add too much of technical jargon in the menu as not all patrons will be able to read, and understand all this. Never mention numbers in your menu as it only makes it difficult for you to make adjustments in your portions.

At times, you may have to serve fewer pieces than you usually do; and if you mention the number of pieces in the menu, doing this will only make the customer feel that you have cheated on them.

Regarding the format of the restaurants in Leeds, the most important thing to note is that the colours you use in it has to match your restaurant concept and location. Like if you have a Mexican, French or Italian restaurant, preferable colours for the menu are vibrant colours like purple, red, turquoise and green.

Even the font you use in the menu should match your restaurant concept. Whilst classic script fonts are great for a French restaurants in Leeds, if you have a sports bar or any similar casual restaurant, it is better to use a less formal font. No matter which font you use, make sure they are readable, and not too difficult to read.

How to price your restaurant menu

The pricing of your restaurant menu should be dependent on food cost and production control. Whilst you should earn a profit in your dishes, your prices should not be much more than the local market prices. In addition to this, you can earn a profit in your menu by striking a balance between cheap and expensive dishes.

Besides your regular menu, you could create special restaurant menus on holidays and festivals. These menus commemorate the holiday or festival, and let you introduce new items to the menu.

Whilst designing your menu, make sure you don’t add any clip art to it as it only makes the menu look unprofessional, and that it was made on your home computer. Instead, use the help of a graphic designer to create pictures that make your restaurant menu look special.

For more information and resource on starting and running a restaurant, please visit http://www.yorkshirefoodguide.co.uk

Article Source:http://www.articlesbase.com/restaurant-reviews-articles/tips-for-writing-a-restaurant-menu-1372141.html

According to customer service studies by marketing gurus of the world, here are the following qualities, which must be present in your life and your business in order to develop raving fan customers who are not just satisfied but completely loyal to you over the long haul.

1.  People want you to show an interest in their lives.   
You not only know about their business, you know about their families, the hobbies they enjoy, and their life experiences.  You know when they have had a win or a wow in their business, the birth of a new child, or a milestone celebration around the corner.

2.  People want you to be quick!
People want their products and services yesterday, not tomorrow or 3 – 4 days down the road.  In today’s fast paced world, if you take more than 24 hours to respond to a request from a client, there is a very likely chance that he/she will find someone else to take your place.  These are no longer the days of the Pony Express.  These are the days of overnight service by Fed Ex, Palm Pilots that call personal messaging systems, high speed internet connections, and fax machines galore.  Be quick and be energetic, or you will fall behind in a flash.

3.  People want you to be very available.
People are tired of automated message machines or the words “Press 1 for Bob Smith, press 2 for customer service, press 3 if you speak Spanish…press 4 if you want to hire another company!”  There is very little excuse for not being available.  Provide your customers with your business phone, mobile phone, fax machine, e-mail address, and your physical mailing address.  If you live alone, work out of your home and don’t want to share your home office address, then get a P.O. Box.   Your customers want to know that they can reach you when there is a problem or a concern with their product or service.

4.  People want a friendly voice and a warm smile. 
The first rule of customer service when you meet any person or when you answer the phone is to grin from ear to ear.   If you are not smiling, this will come across over the phone and will definitely be seen and noticed in public, so get busy being happy when you are out and about and when you are engaging in a phone conversation.  If you have a virtual company, put a fun photograph or a 5 x 7 card on your desk that says, “Smile…Today is a great day.”

5.  People would rather you under promise and over deliver.
Customers never forget a mistake or your delaying their product or service.   If you promise something on Friday, and you deliver it the next Tuesday, they will tell the world about you…in reverse referral.  They will tell the whole city that you were late, and there won’t be one thing you can do to reverse the negative publicity around your delay.  Do not make promises that you cannot fulfill.  Let the customer know that you will get them their product or service beyond the time that you know you can actually make it happen.  When they receive it early, they will be pleasantly surprised, and will tell the world how wonderful and quick you are!

6.  People want you to help them…they don’t want to be sold. 
Hey folks…people do not like pushy people.  Your job as a business owner is to continue to add value to the lives of your clients without pushing a new product, service, or extra fee on them before they are ready.  The bottom line:  Don’t be a pushy pest!  It will drive folks away in a heartbeat.

7.  People want to hear you say, “Yes, I can do that.”
People don’t want to hear dumb excuses.  Customers and clients of today are smart and savvy, and when they call for help, the last thing they want to hear is: 
“That’s not my job.”
“I can’t answer that, because I don’t know the answer.”
“Can I put you on hold?”
“My policy does not allow for that.”
“I’m sorry…that is the best I can do. I am only human.”
And the frustration begins to build. 
People don’t want to hear your problems.  They want their problems fixed.  There is always some sort of solution, even if you cannot fix the problem!  You will win points forever with comments like:
“You are absolutely right.  I will get the answer to your problem by the end of the day.”
“I thank you for your concerns.  I am going to incorporate your idea as a way so that it works for us all.”
“This is Sally Jones.  How may I help you today?”
“I do not provide that service, but I have 15 people on my team who do work with that.  May I refer you to one of these men or women?”

8.  People want to know that you are highly trained and skilled.
Are you continuing your training?  Are you working with a coach?  If not, your customers will know it in a heartbeat.  Your clients want to know that you are on the cutting edge and that you are constantly devoted to the highest level of learning and training made available.  To begin with, get the training…incorporate training monthly, then let your clients know what you are learning.  You can show your clients how you continue your training through monthly announcements in your newsletter, e-mails about your schedule, and through blogging. 

9.  People want you to drop the “nit picking.”
If you are charging nickels and dimes for added extras such as an additional ten minutes on the phone or for each document you send a client, you will be viewed as “cheap,” and this will leave a bad taste in the mouths of your clients.   Remember…these nickel and dime expenses can add value to the lives of your clients and will create walking billboards for your business. 

10.  People want to hear the magic words “Thank-you.”
This is music to a client’s ears.  Say it with sincerity, and say it often.  Your clients are allowing you to own and operate and business and to earn money doing it, so thank them again and again for what they add to your life.

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Oli works full time as a Market Analyst.He can help you to grow your computer consulting.
http://www.moneybizhome.com/computers

Article Source:http://www.articlesbase.com/customer-service-articles/customers-who-rave-about-you-and-your-service-1297024.html

Third party verification services help you maximize your profits by minimizing risk and help you protect your business against potentially devastating regulatory fines and legal fees. Research found that despite the growth in the use of Internet based services, the popularity of Florida call center services continues to increase, presenting a challenge for businesses to keep contact center costs down while continuing to improve the customer experience and protect their customers’ private and personal information.

Businesses have had to tighten security and show their customers they are implementing stronger methods of identity theft and fraud prevention to protect their brands and maintain customer loyalty. The research found that of the 43 billion calls that US contact centers will receive in 2007; 41 percent will involve a contact center agent asking identity verification questions at the beginning of the call. Although this process only takes between 20 and 30 seconds to complete, the U.S. contact center industry will spend $11.7 billion and more than 11,000 years of contact center agents’ time in 2007 alone checking callers’ identities.

Consumers are embracing the use of voice verification in protecting important personal information. Findings from studies suggest that voice verification is viewed as a business differentiator with nearly two-fifths of people surveyed agreeing they prefer to do business with a company that provides voice verification solutions. After hearing an audio clip of a voice verification process, three-fifths of the respondents were likely to use voice verification as a form of security. Sixty-one percent of respondents feel that voice verification is a secure form of identity verification for phone access to customer service data. And eighty-three percent of respondents agreed that institutions should require different forms of identity verification based on the types of transactions.

Voice verification is conceptually similar to fingerprinting. It is common knowledge that each person’s fingerprints have unique characteristics that can be used to distinguish one person from another. It has also been proven that each person can be identified by the unique features of his or her vocal characteristics and speaking patterns. Voice verification confirms a customer’s identity by comparing a caller’s voiceprint to an earlier digitized recording. This new application ensures that the person requesting payments or other services is the same customer who began doing so in the first place. Without third party verification services as another method of security, things would be more susceptible to breakage and other dangers.

Alexander Jones is one of the members of Quality Calls, which specializes in third party verification, recording, storing, scripting and grading of your sales. We are a Florida Call Center Service that understands the value of good customer service.

Article Source:http://www.articlesbase.com/customer-service-articles/voice-verification-services-in-business-1290256.html

People often ask what makes WebWarehouse different from a regular commercial agent.  The difference is customer satisfaction. 

So many people seem to encounter one problem after another when using a regular commercial agent, but what is it that WebWarehouse do differently?  The truth is simple – we give the customer the service that they want, individually tailored to their needs.

 The following case study was written by one of WebWarehouse’s many satisfied customers, and really highlights the contrast in the types of service he received.

 In late 2008 we were awarded a major contract that we had been tendering for.  The contract involved storage, a large pick and pack operation and distribution, and therefore we needed to rent commercial storage space and warehouse space.  Surely it couldn’t be that hard for us to find warehouse space for rent?Unfortunately, it seemed that nothing was straightforward.  We made initial web enquiries for storage in Bicester, but two of the three companies we contacted did not answer our request at all.  The third company asked our requirements, but took almost 48 hours to come back to us with suitable warehouses to rent.  Only one of the storage spaces seemed to meet our requirements, so we made an appointment to view the premises.The viewing was not what we had hoped it would be.  The building seemed to be what we were after, but the agent was not able to help us with any auxiliary requirements we had, and there was no flexibility with the price.  We were back to square one.

 The second time we went back to Google, we found WebWarehouse.  We made a phone call and spoke to Alan about our requirements, and he took the time to listen to what we wanted, and understand our needs.  Within fifteen minutes of our call ending, Alan had emailed me with his contact details and information on the different services that WebWarehouse had to offer.  In addition, he asked us to provide a “wish list” of any requirements we had, other than simply storage, such as racking, mezzanine flooring and material handling equipment.

 Within 24 hours, Alan had emailed me details of half a dozen suitable storage units in the area, and had arranged for us to view four of these premises on the same day, two days  later.  We were given a guided tour of each of the units, and shown the pros and cons of how each building would work with our list of requirements.  We shortlisted two warehouses, and the following day Alan provided us with a list of pricing options for each building.  The pricing options had easy to understand breakdowns, with an extra price list for each of our “wish list” items.  WebWarehouse  was even able to provide assistance with our move.

 Alan contacted us periodically, both before and after the move.  WebWarehouse now provides us with one invoice each month.  This invoice covers the rental of the warehouse, plus the maintenance, rates and utility bills. 

Article Source:http://www.articlesbase.com/customer-service-articles/the-pitfalls-of-using-a-regular-agent-1290997.html