People often ask what makes WebWarehouse different from a regular commercial agent.  The difference is customer satisfaction. 

So many people seem to encounter one problem after another when using a regular commercial agent, but what is it that WebWarehouse do differently?  The truth is simple – we give the customer the service that they want, individually tailored to their needs.

 The following case study was written by one of WebWarehouse’s many satisfied customers, and really highlights the contrast in the types of service he received.

 In late 2008 we were awarded a major contract that we had been tendering for.  The contract involved storage, a large pick and pack operation and distribution, and therefore we needed to rent commercial storage space and warehouse space.  Surely it couldn’t be that hard for us to find warehouse space for rent?Unfortunately, it seemed that nothing was straightforward.  We made initial web enquiries for storage in Bicester, but two of the three companies we contacted did not answer our request at all.  The third company asked our requirements, but took almost 48 hours to come back to us with suitable warehouses to rent.  Only one of the storage spaces seemed to meet our requirements, so we made an appointment to view the premises.The viewing was not what we had hoped it would be.  The building seemed to be what we were after, but the agent was not able to help us with any auxiliary requirements we had, and there was no flexibility with the price.  We were back to square one.

 The second time we went back to Google, we found WebWarehouse.  We made a phone call and spoke to Alan about our requirements, and he took the time to listen to what we wanted, and understand our needs.  Within fifteen minutes of our call ending, Alan had emailed me with his contact details and information on the different services that WebWarehouse had to offer.  In addition, he asked us to provide a “wish list” of any requirements we had, other than simply storage, such as racking, mezzanine flooring and material handling equipment.

 Within 24 hours, Alan had emailed me details of half a dozen suitable storage units in the area, and had arranged for us to view four of these premises on the same day, two days  later.  We were given a guided tour of each of the units, and shown the pros and cons of how each building would work with our list of requirements.  We shortlisted two warehouses, and the following day Alan provided us with a list of pricing options for each building.  The pricing options had easy to understand breakdowns, with an extra price list for each of our “wish list” items.  WebWarehouse  was even able to provide assistance with our move.

 Alan contacted us periodically, both before and after the move.  WebWarehouse now provides us with one invoice each month.  This invoice covers the rental of the warehouse, plus the maintenance, rates and utility bills. 

Article Source:http://www.articlesbase.com/customer-service-articles/the-pitfalls-of-using-a-regular-agent-1290997.html

1. Make sure you know exactly which customers are in your delivery zone. Deliver menus directly to all customers in your delivery zone and don’t give any out to people who are not. Before you set out to direct mail any menus make sure you know exactly which houses you are mailing the menu to. This will make sure you get all potential customers as well as not wasting flyers and time delivering to people outside the delivery area.

2. Get to know which houses are family homes and which are self contained flats or student accommodations. This ensures you can provide enough leaflets per household to ensure all customers get a copy. Only providing one pizza menu per door for everyone will mean some people who share homes with other students will be without a menu and will not consider your restaurant when they come to making and order.

3. Make sure your menu direct mail is completed on a regular basis. Customers will often misplace menus, damage them beyond use or accidentally bin them. Make sure they have a fresh new menu to hand by regularly direct mailing them. You should also remember to send out a new copy of your menu every time it is changed.

4. Ensure the customer has plenty of menus by providing one with every order they make as well and delivering the menu at the same time as their food. Customers are more likely to need a new one when they order and if they enjoy their order of food they can pass on the menu to friends and family to recommend your restaurant.

5. If you deliver menus to one side of the street, ensure you deliver to the opposite side as well. Delivering to one side of a street may be because it falls within the delivery zone but it’s no extra petrol or time to make a delivery to the opposite side of the street. You can also easily deliver menus to the opposite side of the street with no extra hassle. This will increase your target customers and potentially increase your business growth with no extra expenditure.

Follow these 5 tips for direct mailing restaurant menus and flyers and you will ensure you get the best exposure to potential customers and the most effective distribution method to ensure your business growth and customer retention. You should also remember that without an effective flyer design your distribution method cannot be fully effective as well as without the right distribution a flyer design cannot be fully effective. These two aspects of your advertising depend on each other to succeed.

Chris Barr is an experienced marketing professional and graduate of Christopher Newport University. His areas of expertise include SEO, Direct Mail, Ad Campaigns, Business Development, Copywriting, Product Management, New Vertical Identification, Lead/Pipeline Development, PPC (Google, Yahoo, MSN), Email Campaigns (HTML), Analytics, Technical Writing, PR (press releases, radio, media communications, Organic Search Optimization, Article Writing, Technical Writing, Video and Audio Production, Blogs/Web 2.0/Social Networking, Link Building, MS Windows XP/Vista/Office, ACT!. Chris currently serves as Marketing Director for Taradel and may be contacted directly regarding your print advertising needs.

Article Source: http://EzineArticles.com/?expert=Chris_Barr

Copyright© 2009 Taradel, LLC. All rights reserved.